Payer Authentication Issue
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. Post Incident Report
Resolved
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 04 October 2025, 09:41 GMT
Reported End Time: 04 OCtober 2025, 10:57 GMT
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22256498
Reported Start Time: 04 October 2025, 09:41 GMT
Reported End Time: 04 OCtober 2025, 10:57 GMT
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22256498
Investigating
Cybersource is aware of an issue that is currently affecting the Payer Authentication Service globally.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users in globally may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 04 October 2025, 09:41 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22256498
We are investigating the cause and working urgently to resolve the issue.
Impact: Users in globally may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 04 October 2025, 09:41 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22256498
This incident affected: Risk (Payer Authentication Processing).