Support Center Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting the functionality of our chat function in Support Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 15:24 GMT 21 November 2024
Reported End Time: 16:05 GMT 21 November 2024
Impact: Customers are now able to use the chat function on the Support Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC19520518
Reported Start Time: 15:24 GMT 21 November 2024
Reported End Time: 16:05 GMT 21 November 2024
Impact: Customers are now able to use the chat function on the Support Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC19520518
Investigating
Cybersource is aware of an issue that is currently affecting the functionality of our chat function in Support Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use the chat function in Support Center.
Reported Start Time: 21 November 2024 15:24 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBC
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use the chat function in Support Center.
Reported Start Time: 21 November 2024 15:24 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBC
This incident affected: Corporate and Support Web Sites (Support Center).