Barclaycard Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting Barclaycard has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Impact: Customers are now able to use Barclaycard services as normal.
Reported Start Time: 09:16 GMT on 11/03/2024
Reported End Time: 09:52 GMT on 11/03/2024
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: Customers are now able to use Barclaycard services as normal.
Reported Start Time: 09:16 GMT on 11/03/2024
Reported End Time: 09:52 GMT on 11/03/2024
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Monitoring
The issue is mitigated and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use barclaycard services as expected.
Reported Start Time: 09:16 GMT on 11/03/2024
Reported End Time:
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: The issue has been mitigated and customers are now able to use barclaycard services as expected.
Reported Start Time: 09:16 GMT on 11/03/2024
Reported End Time:
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Investigating
Cybersource is aware of an issue that is currently affecting Barclaycard transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
This incident affected: Payment Gateway Processing (Barclaycard HISO (Payworks)).