Service Disruption - Payer Authentication Processing for India Transactions.
Incident
Report for Cybersource
Resolved
The issue affecting Payer Authentication Processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 28 May 2024 08:04 GMT
Reported End Time: 28 May 2024 12:39 GMT
Impact: Customers are now able to use Payer Authentication Processing services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18376892
Reported Start Time: 28 May 2024 08:04 GMT
Reported End Time: 28 May 2024 12:39 GMT
Impact: Customers are now able to use Payer Authentication Processing services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18376892
Monitoring
The issue affecting Payer Authentication Processing services for India Transactions is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Payer Authentication Processing services as normal.
Reported Start Time: 28 May 2024 08:04 GMT
Reported End Time: 28 May 2024 12:39 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18376892
Impact: The issue has been mitigated and customers are now able to use Payer Authentication Processing services as normal.
Reported Start Time: 28 May 2024 08:04 GMT
Reported End Time: 28 May 2024 12:39 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18376892
Update
The issue that is impacting Payer Authentication Processing services for India transactions is still being investigated by Cybersource, and we are working urgently to mitigate the issue.
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 28 May 2024 08:04 GMT
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18376892
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 28 May 2024 08:04 GMT
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18376892
Update
Cybersource continues to investigate the issue currently affecting Payer Authentication Processing services for India transactions and working urgently to resolve the issue.
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 28 May 2024 08:04 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18376892
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 28 May 2024 08:04 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18376892
Update
Cybersource is aware of an issue that is currently affecting Payer Authentication Processing services for India transactions.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 28 May 2024 08:04 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18376892
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 28 May 2024 08:04 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18376892
Investigating
Cybersource is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
This incident affected: Risk (Payer Authentication Processing).