Cybersource Support Center Slowness
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting Corporate and Support Web Sites has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13:30 GMT, 23 July 2026
Reported End Time: 19:15 GMT, 23 July 2026
Impact: Customers are now able to use Corporate and Support Web Sites as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26537088
Reported Start Time: 13:30 GMT, 23 July 2026
Reported End Time: 19:15 GMT, 23 July 2026
Impact: Customers are now able to use Corporate and Support Web Sites as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26537088
Monitoring
Cybersource has worked with a third-party service provider to restore functionality of the Support Center.
Service availability has improved, and teams are closely monitoring service health and traffic recovery to ensure continued stability
Thank you for your patience while we worked to address this issue.
Impact:Support Center access has been restored. Teams are monitoring the environment to ensure continued service stability
Reported Start Time: 13:30 GMT , 23 July 2026
Next Update: As status changes
Incident #: INC26537088
Service availability has improved, and teams are closely monitoring service health and traffic recovery to ensure continued stability
Thank you for your patience while we worked to address this issue.
Impact:Support Center access has been restored. Teams are monitoring the environment to ensure continued service stability
Reported Start Time: 13:30 GMT , 23 July 2026
Next Update: As status changes
Incident #: INC26537088
Investigating
Cybersource is aware of an issue that is currently affecting the functionality of Corporate and Support Web Sites.
We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Impact:Support Center users may experience delays when creating cases, posting comments, and using chat functionality.
Reported Start Time: 13:30 GMT , 23 July 2026
Next Update: As status changes
Incident #: INC26537088
We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Impact:Support Center users may experience delays when creating cases, posting comments, and using chat functionality.
Reported Start Time: 13:30 GMT , 23 July 2026
Next Update: As status changes
Incident #: INC26537088
This incident affected: Corporate and Support Web Sites (Support Center).