Indian VPC processors Issue
Incident
Report for Cybersource
Resolved
The issue affecting the IDC VPC processors has now been resolved and this is the final update.
Start: 2022-09-14 04:06 GMT
End: 2022-09-14 05:56 GMT
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident # 000383608
Start: 2022-09-14 04:06 GMT
End: 2022-09-14 05:56 GMT
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident # 000383608
Investigating
Cybersource is aware of an issue that is currently affecting the Indian VPC processors.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users will see "Payment processor error Payment processor error (100039) General System Error"
Start: 14-09-2022 04:06 GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident # 000383608
We are investigating the cause and working urgently to resolve the issue.
Impact: Users will see "Payment processor error Payment processor error (100039) General System Error"
Start: 14-09-2022 04:06 GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident # 000383608
This incident affected: Payment Gateway Processing (Visa Platform Connect (VPC) Gateways).