Mastercard Clearing Issue
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following Link
Resolved
The issue affecting Mastercard settlements has now been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 1 October 2025 07:00 GMT
Reported End Time: 13 October 2025 16:05 GMT
Impact: The issue impacting Mastercard settlements has been resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22380528
Reported Start Time: 1 October 2025 07:00 GMT
Reported End Time: 13 October 2025 16:05 GMT
Impact: The issue impacting Mastercard settlements has been resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22380528
Monitoring
The issue affecting Mastercard settlements is now mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue impacting Mastercard settlements has been mitigated.
Reported Start Time: 1 October 2025 07:00 GMT
Reported End Time: 13 October 2025 16:05 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22380528
Impact: The issue impacting Mastercard settlements has been mitigated.
Reported Start Time: 1 October 2025 07:00 GMT
Reported End Time: 13 October 2025 16:05 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22380528
Investigating
Cybersource is aware of an issue that is currently affecting Mastercard settlements.
We are investigating the cause and working urgently to resolve the issue.
Impact: Acquirers may experience clearing rejection by Mastercard for Mastercard transactions.
Reported Start Time: 1 October 2025 07:00 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22380528
We are investigating the cause and working urgently to resolve the issue.
Impact: Acquirers may experience clearing rejection by Mastercard for Mastercard transactions.
Reported Start Time: 1 October 2025 07:00 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22380528
This incident affected: Settlement/Batching (Visa Platform Connect (VPC) Gateways).