Cybersource Access Control Server (CAS) OTP (One-Time Password) Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 23 July 2026 15:00 GMT
Reported End Time: 23 July 2026 17:40 GMT
Impact: The issue has been fully resolved, and OTP delivery and user authentication have returned to normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26538085
Reported Start Time: 23 July 2026 15:00 GMT
Reported End Time: 23 July 2026 17:40 GMT
Impact: The issue has been fully resolved, and OTP delivery and user authentication have returned to normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26538085
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and OTP processing has returned to normal.
Reported Start Time: 23 July 2026 15:00 GMT
Reported End Time: 23 July 2026 17:40 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26538085
Impact: The issue has been mitigated, and OTP processing has returned to normal.
Reported Start Time: 23 July 2026 15:00 GMT
Reported End Time: 23 July 2026 17:40 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26538085
Update
We are continuing to investigate this issue.
Update
Cybersource is aware of an issue that is currently affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants.
We are investigating the cause and working urgently to resolve the issue.
Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access.
Valid users were unable to receive OTPs in a timely manner, causing login issues.
Reported Start Time: 23 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC26538085
We are investigating the cause and working urgently to resolve the issue.
Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access.
Valid users were unable to receive OTPs in a timely manner, causing login issues.
Reported Start Time: 23 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC26538085
Investigating
Cybersource is aware of an issue that is currently affecting One Time Passcode (OTP) delivery for Cybersource Access Control Server (CAS) merchants.
We are investigating the cause and working urgently to resolve the issue.
Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access.
Valid users were unable to receive OTPs in a timely manner, causing login issues.
Reported Start Time: 23 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC26538085
We are investigating the cause and working urgently to resolve the issue.
Impact: CAS merchants experienced delayed receipt of OTPs required for authentication and portal access.
Valid users were unable to receive OTPs in a timely manner, causing login issues.
Reported Start Time: 23 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC26538085
This incident affected: Corporate and Support Web Sites (Corporate Site, Support Center) and Sandbox/Testing Environment (Portals).