Business Center Transaction Search Details Issue
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting the Business Center Transaction Search Details related to the settlement status has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 19:31 GMT on 17 June 2025
Reported End Time: 12:12 GMT on 19 June 2025
Impact: Issues with the settlement status in the Business Center have been corrected and services have returned to normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
Reported Start Time: 19:31 GMT on 17 June 2025
Reported End Time: 12:12 GMT on 19 June 2025
Impact: Issues with the settlement status in the Business Center have been corrected and services have returned to normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
Update
We continue to investigate the issue affecting the Business Center and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.
Reported Start Time: 19:31 GMT on 17 June 2025
Next Update: As current status changes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.
Reported Start Time: 19:31 GMT on 17 June 2025
Next Update: As current status changes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
Update
We continue to investigate the issue affecting the Business Center and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.
Reported Start Time: 19:31 GMT on 17 June 2025
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.
Reported Start Time: 19:31 GMT on 17 June 2025
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
Identified
Cybersource is aware of an issue that is currently affecting the Business Center Transaction Search Details related to the settlement status.
We have identified the issue affecting the status of some settlement transactions within the Business Center and Reporting and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.
Reported Start Time: 19:31 GMT on 17 June 2025
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
We have identified the issue affecting the status of some settlement transactions within the Business Center and Reporting and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the settlement status shown within the Business Center and our Reporting service. This could potentially affect the ability to determine the settlement status outcome for impacted transactions.
Reported Start Time: 19:31 GMT on 17 June 2025
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32881
This incident affected: Portals (Reports - Business Center).