Service Disruption - Payer Authentication Issue
Incident
Report for Cybersource
Resolved
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 9 May 2024 12:27 GMT
Reported End Time: 9 May 2024 12:42 GMT
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18264071
Reported Start Time: 9 May 2024 12:27 GMT
Reported End Time: 9 May 2024 12:42 GMT
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18264071
Monitoring
Cybersource was aware of an issue affecting the Payer Authentication Service which is now mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 9 May 2024 12:27 GMT
Reported End Time: 9 May 2024 12:42 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18264071
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 9 May 2024 12:27 GMT
Reported End Time: 9 May 2024 12:42 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18264071
Investigating
Cybersource was aware of an issue affecting the Payer Authentication Service which is now mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 9 May 2024 12:27 GMT
Reported End Time: 9 May 2024 12:42 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18264071
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 9 May 2024 12:27 GMT
Reported End Time: 9 May 2024 12:42 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18264071
This incident affected: Risk (Payer Authentication Processing).