Payworks Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link Post Incident Report
Resolved
The issue affecting Bambora (Payworks) services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 26 July 2025 09:52 GMT
Reported End Time: 27 July 2025 12:03 GMT
Impact: Customers are now able to use Bambora (Payworks) services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21432393
Reported Start Time: 26 July 2025 09:52 GMT
Reported End Time: 27 July 2025 12:03 GMT
Impact: Customers are now able to use Bambora (Payworks) services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21432393
Monitoring
Cybersource is aware of an issue that is currently affecting Bambora (Payworks) services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may have been experiencing issues when trying to use Bambora (Payworks) services. This may have limited the ability to process card present transactions at point of sale or via API services.
Reported Start Time:
1st Window
Start: 26 July 2025 09:52 GMT
End: 26 July 2025 12:46 GMT
2nd Window:
Start: 27 July 2025 01:07 GMT
End: 27 July 2025 12:03 GMT
Next Update: Ad current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21432393
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may have been experiencing issues when trying to use Bambora (Payworks) services. This may have limited the ability to process card present transactions at point of sale or via API services.
Reported Start Time:
1st Window
Start: 26 July 2025 09:52 GMT
End: 26 July 2025 12:46 GMT
2nd Window:
Start: 27 July 2025 01:07 GMT
End: 27 July 2025 12:03 GMT
Next Update: Ad current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21432393
This incident affected: Payment Gateway Processing (Bambora (Payworks)).