Business Center Service Disruption - Case Management Service
Incident
Report for Cybersource
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Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.
Reported Start Time:18 Jun 2026 19:29 GMT
Reported End Time: 18 June 2026 20:57 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC26111299
Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.
Reported Start Time:18 Jun 2026 19:29 GMT
Reported End Time: 18 June 2026 20:57 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC26111299
Identified
Cybersource continues to investigate the issue that is affecting the Business Center.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Customers using Case Management to process their risk related orders may not be able to continue their business flow.
Reported Start Time:18 June 8:11 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions
Incident #: INC26111299
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Customers using Case Management to process their risk related orders may not be able to continue their business flow.
Reported Start Time:18 June 8:11 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions
Incident #: INC26111299
Update
We are continuing to investigate this issue.
Investigating
Cybersource is aware of an issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact Customers using Case Management to process their risk related orders may not be able to continue their business flow.
Reported Start Time: 18 June 8:11 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions
Incident #:INC26111299
We are investigating the cause and working urgently to resolve the issue.
Impact Customers using Case Management to process their risk related orders may not be able to continue their business flow.
Reported Start Time: 18 June 8:11 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions
Incident #:INC26111299
This incident affects: Portals (Case Management Search - Business Center).