EBC Users Unable to Login When Username Contains a Dot(.)
Incident
Report for Cybersource
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Update
We have identified the issue affecting Enterprise Business Center, and continue to work urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Portals - Access/Login - Business Center
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Portals - Access/Login - Business Center
Identified
We have identified the issue affecting Enterprise Business Center.
We are working urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Portals - Access/Login - Business Center
We are working urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Portals - Access/Login - Business Center
Update
Cybersource is aware of an issue that is currently affecting Enterprise Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Investigating
Cybersource is aware of an issue that is currently affecting Enterprise Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
Reported Start Time: 15th September 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
This incident affects: Portals (Access/Login - Business Center).