Service Disruption - Bin Lookup
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link
Resolved
The issue affecting the BIN Lookup Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Impact: Customers are now able to use BIN lookup service as normal.
Reported Start Time: 9 October 2024
Reported End Time: 23 October 2024
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19316054
Impact: Customers are now able to use BIN lookup service as normal.
Reported Start Time: 9 October 2024
Reported End Time: 23 October 2024
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19316054
Update
The issue affecting the BIN Lookup Service is currently be investigated along with plans to mitigate. We appreciate your patience during this time.
Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.
Reported Start Time: 9 October 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19316054
Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.
Reported Start Time: 9 October 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19316054
Update
We continue to work urgently to implement mitigation affecting the Bin Lookup Service and we appreciate your patience.
Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.
Reported Start Time: 9 October 2024
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19316054
Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.
Reported Start Time: 9 October 2024
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19316054
Identified
We have identified the issue affecting the Bin Lookup Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.
Reported Start Time: 9 October 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19316054
Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.
Reported Start Time: 9 October 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19316054
Update
Cybersource is aware of an issue that is currently affecting the Bin Lookup Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19316054
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may be experiencing issues with the BIN lookup service. Lookup information such as issuing bank, and the card product may be inaccurate.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19316054
Investigating
Cybersource is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
This incident affected: Risk (Bin Lookup).