Business Center Service Disruption - Merchant Boarding

Incident Report for Cybersource

Monitoring

Cybersource was aware of an issue that affected boarding new merchants in the Business Center.
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Reported Start Time: 10:30 GMT, 31 March 2026
Reported End Time: 23:50 GMT, 31 March 2026

Impact: Merchant boarding workflows processed may have encountered service degradation, such as increased latency, errors, or timeouts.

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24844928

Posted Apr 01, 2026 - 03:15 UTC

This incident affects: Portals (Portfolio Management - Business Center).