Payer Authentication Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting the Payer Authentication Service has now been fully resolved.
Impact: Customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 16 September 2025 23:00 GMT
Reported End Time: 22 September 2025 18:30 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22063399
Impact: Customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 16 September 2025 23:00 GMT
Reported End Time: 22 September 2025 18:30 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22063399
Monitoring
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 16 September 2025 23:00 GMT
Reported End Time: 22 September 2025 18:30 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22063399
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 16 September 2025 23:00 GMT
Reported End Time: 22 September 2025 18:30 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22063399
Identified
We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants may encounter 3DS authentication issue with cards of certain issuing banks. Depending on each merchant’s risk control logic, unauthenticated transactions may not proceed to payment.
Reported Start Time: 16 September 2025 23:00 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22063399
Impact: Merchants may encounter 3DS authentication issue with cards of certain issuing banks. Depending on each merchant’s risk control logic, unauthenticated transactions may not proceed to payment.
Reported Start Time: 16 September 2025 23:00 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22063399
Investigating
Cybersource is aware of an issue that is currently affecting the Payer Authentication Service.
We are investigating the cause and working with our partners to resolve the issue
Impact: Merchants may encounter 3DS authentication issue with cards of certain issuing banks. Depending on each merchant’s risk control logic, unauthenticated transactions may not proceed to payment.
Reported Start Time: 16 September 2025 23:00 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22063399
We are investigating the cause and working with our partners to resolve the issue
Impact: Merchants may encounter 3DS authentication issue with cards of certain issuing banks. Depending on each merchant’s risk control logic, unauthenticated transactions may not proceed to payment.
Reported Start Time: 16 September 2025 23:00 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22063399
This incident affected: Risk (Payer Authentication Processing).