Service Disruption - PayPal Transactions
Incident
Report for Cybersource
Resolved
The issue affecting PayPal transactions has now been fully resolved.
Reported Start Time: 21 November 2024 10:53 GMT
Reported End Time: 21 November 2024 12:59 GMT
Impact: Customers are now able to use PayPal services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19519724
Reported Start Time: 21 November 2024 10:53 GMT
Reported End Time: 21 November 2024 12:59 GMT
Impact: Customers are now able to use PayPal services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19519724
Update
Cybersource is aware of an issue that is currently affecting PayPal transactions.
PayPal is investigating, and we await further updates.
Impact: Users may be experiencing issues when trying to use PayPal services. This may limit payment options and cause an inconvenience to users and in some cases transaction declines.
Reported Start Time: 21 November 2024 10:53 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19519724
PayPal is investigating, and we await further updates.
Impact: Users may be experiencing issues when trying to use PayPal services. This may limit payment options and cause an inconvenience to users and in some cases transaction declines.
Reported Start Time: 21 November 2024 10:53 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19519724
Investigating
Cybersource is aware of a service disruption currently preventing certain transactions from being processed. This may impact some cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.
This incident affected: Payment Services (Alternative Payments, Payment Services).