Alternative Payments Service Refund Issue
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:
Resolved
The issue affecting Payment Services - Alternative Payments has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: TBD
Reported End Time: 02 June 2026 2:49 GMT
Impact: Merchants are now able to process refund
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37703
Reported Start Time: TBD
Reported End Time: 02 June 2026 2:49 GMT
Impact: Merchants are now able to process refund
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37703
Identified
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37703
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37703
Investigating
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37703
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-37703
This incident affected: Payment Services (Alternative Payments).