Unified Checkout – Failed Token Creation
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting Unified Checkout services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:21 May 2026, 10:30 GMT
Reported End Time:21 May 2026, 18:14 GMT
Impact: Customers are now able to use the services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #:INC25679539
Reported Start Time:21 May 2026, 10:30 GMT
Reported End Time:21 May 2026, 18:14 GMT
Impact: Customers are now able to use the services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #:INC25679539
Update
Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to.
Investigation into the cause continues as teams work towards mitigation.
Impact: Impact analysis is underway.
Reported Start Time: 21 May 2026, 04:32 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25679539
Investigation into the cause continues as teams work towards mitigation.
Impact: Impact analysis is underway.
Reported Start Time: 21 May 2026, 04:32 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25679539
Investigating
Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to.
We are investigating the cause and working urgently to resolve the issue.
Impact: Impact analysis is underway.
Reported Start Time: 21 May 2026, 04:32 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25679539
We are investigating the cause and working urgently to resolve the issue.
Impact: Impact analysis is underway.
Reported Start Time: 21 May 2026, 04:32 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25679539
This incident affected: Payment Services (Tokenization (TMS)).