Decision Manager Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:
Post Incident Report
Resolved
The issue affecting the Decision Manager Order Status POST Notifications has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 2 January 2025
Reported End Time: 12:12 GMT 7 January 2025
Impact: Customers are now able to use the Decision Manager Order Status POST Notifications Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23459305
Reported Start Time: 2 January 2025
Reported End Time: 12:12 GMT 7 January 2025
Impact: Customers are now able to use the Decision Manager Order Status POST Notifications Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23459305
Update
Cybersource continues to investigate the issue that may be affecting the Decision Manager Order Status POST Notifications. A small number of these status notifications may have failed with a Connection Reset error.
We are working urgently to resolve the issue and appreciate your patience.
Impact: Some merchants may be experiencing issues with the Order Status POST Notifications, which may result in a delay to processing of some transactions.
Reported Start Time: 2 January 2025
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23459305
We are working urgently to resolve the issue and appreciate your patience.
Impact: Some merchants may be experiencing issues with the Order Status POST Notifications, which may result in a delay to processing of some transactions.
Reported Start Time: 2 January 2025
Next Update: As status changes or additional information is provided.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23459305
Investigating
Cybersource is aware of an issue that may be affecting the Decision Manager Order Status POST Notifications. A small number of these status notifications may have failed with a Connection Reset error.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants may be experiencing issues with the Order Status POST Notifications, which may result in a delay to processing of some transactions.
Reported Start Time: 2 January 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23459305
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants may be experiencing issues with the Order Status POST Notifications, which may result in a delay to processing of some transactions.
Reported Start Time: 2 January 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23459305
This incident affected: Risk (Decision Manager (DM)).