Decision Manager Order Status Notification Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:
Resolved
The issue affecting the Order Status Notification Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 27 March 2026
Reported End Time: 14 May 2026, 23:34 GMT
Impact: Customers are now able to use the Decision Manager Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25571902
Reported Start Time: 27 March 2026
Reported End Time: 14 May 2026, 23:34 GMT
Impact: Customers are now able to use the Decision Manager Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25571902
Identified
We have identified the issue affecting the Order Status Notification Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact:Some merchants may experience missed order status notifications. All other aspects of Decision Manager, including the underlying transaction processing and fraud decisioning, continue to operate normally.
Reported Start Time:27 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25571902
Impact:Some merchants may experience missed order status notifications. All other aspects of Decision Manager, including the underlying transaction processing and fraud decisioning, continue to operate normally.
Reported Start Time:27 March 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25571902
This incident affected: Risk (Decision Manager (DM)).