Rupay Processor Issue
Incident
Report for Cybersource
Resolved
The issue affecting Rupay transaction processing has now been resolved.
Reported Start Time: 03:00 GMT 18 April 2024
Reported End Time: 08:00 GMT 19 April 2024
Impact: Customers are now able to use the Rupay transaction processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18117196
Reported Start Time: 03:00 GMT 18 April 2024
Reported End Time: 08:00 GMT 19 April 2024
Impact: Customers are now able to use the Rupay transaction processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18117196
Identified
We have identified the issue affecting Rupay transaction processing and we appreciate your patience as we work with Rupay on mitigation.
Impact: Users may experience payment processing error messages.
Reported Start Time: 03:00 GMT 18 April 2024
Next Update: As Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18117196
Impact: Users may experience payment processing error messages.
Reported Start Time: 03:00 GMT 18 April 2024
Next Update: As Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18117196
Investigating
Cybersource is aware of an issue that is currently affecting Rupay transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 03:00 GMT 18 April 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18117196
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 03:00 GMT 18 April 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18117196
This incident affected: Payment Gateway Processing (RuPay).