Update
We continue to investigate the issue affecting Visa Platform Connect (VPC) and working urgently to resolve the issue.
Impact: Merchants may encounter "Issuer inoperative or some other system problem" intermittently in Mastercard Credit Auth Transactions through VPC processor. Merchants may be unable to refund the Mastercard payments.
Reported Start Time: 10 July 2025 08:00 GMT
Next Update: As current Status Changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21323666
Impact: Merchants may encounter "Issuer inoperative or some other system problem" intermittently in Mastercard Credit Auth Transactions through VPC processor. Merchants may be unable to refund the Mastercard payments.
Reported Start Time: 10 July 2025 08:00 GMT
Next Update: As current Status Changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21323666
Investigating
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may encounter "Issuer inoperative or some other system problem" intermittently in Mastercard Credit Auth Transactions through VPC processor. Merchants may be unable to refund the Mastercard payments.
Reported Start Time: 10 July 2025 08:00 GMT
Next Update: As current Status Changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21323666
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may encounter "Issuer inoperative or some other system problem" intermittently in Mastercard Credit Auth Transactions through VPC processor. Merchants may be unable to refund the Mastercard payments.
Reported Start Time: 10 July 2025 08:00 GMT
Next Update: As current Status Changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21323666
This incident affects: Payment Gateway Processing (Visa Platform Connect (VPC) Gateways).