Intermittent REST Payments Services Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting the REST API Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 05:30 GMT on 13 December 2024
Reported End Time: 22:57 GMT on 13 December 2024
Impact: Customers are now able to use the REST API Payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19637925
Reported Start Time: 05:30 GMT on 13 December 2024
Reported End Time: 22:57 GMT on 13 December 2024
Impact: Customers are now able to use the REST API Payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19637925
Monitoring
The issue affecting the REST API Payment services is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the REST API Payment services as normal.
Reported Start Time: 05:30 GMT on 13 December 2024
Reported End Time: 22:57 GMT on 13 December 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19637925
Impact: The issue has been mitigated and customers are now able to use the REST API Payment services as normal.
Reported Start Time: 05:30 GMT on 13 December 2024
Reported End Time: 22:57 GMT on 13 December 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19637925
Identified
We have identified the issue affecting the REST API Payment services, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience intermittent "HTTP 502" Server Errors on REST API transactions.
Reported Start Time: 05:30 GMT on 13 December 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19637925
Impact: Users may experience intermittent "HTTP 502" Server Errors on REST API transactions.
Reported Start Time: 05:30 GMT on 13 December 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19637925
Update
Cybersource is aware of an issue that is currently intermittently affecting REST API Payment services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience intermittent "HTTP 502" Server Errors on REST API transactions.
Reported Start Time: 05:30 GMT on 13 December 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19637925
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience intermittent "HTTP 502" Server Errors on REST API transactions.
Reported Start Time: 05:30 GMT on 13 December 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19637925
Investigating
Cybersource is aware of an issue that is currently affecting Payment Services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 05:30 GMT on 13 December 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19637925
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 05:30 GMT on 13 December 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19637925
This incident affected: Payment Services (Payment Services).