Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 14:50 GMT on 8 June 2024
Reported End Time: 17:55 GMT on 8 June 2024
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18459923
Reported Start Time: 14:50 GMT on 8 June 2024
Reported End Time: 17:55 GMT on 8 June 2024
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18459923
Monitoring
The issue affecting the Payer Authentication Service is now mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 14:50 GMT on 8 June 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18459923
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 14:50 GMT on 8 June 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18459923
Identified
We have identified the issue affecting the Payer Authentication Processing services and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 14:50 GMT on 8 June 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18459923
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 14:50 GMT on 8 June 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18459923
Investigating
Cybersource is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
This incident affected: Risk (Payer Authentication Processing).