Payment Gateway Processor Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting TSYS Acquiring Solutions payment gateway processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13:00 GMT on 15 December 2025
Reported End Time: 21:00 GMT on 15 December 2025
Impact: Customers are now able to use TSYS Acquiring Solutions services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795 / INC23294669
Reported Start Time: 13:00 GMT on 15 December 2025
Reported End Time: 21:00 GMT on 15 December 2025
Impact: Customers are now able to use TSYS Acquiring Solutions services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795 / INC23294669
Update
The issue impacting the Payment Gateway Processor has been mitigated and was isolated to a single processor. We’re continuing to investigate the cause details and have reached out to the processor for additional details. Monitoring remains in place to ensure the issue is fully resolved.
Impact: The issue has been mitigated and customers are now able to use Payment services as normal. During time of impact certain merchants may have received an error message when attempting to process transactions.
Reported Start Time: 13:00 GMT on 15 December 2025
Reported End Time: 21:00 GMT on 15 December 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795 / INC23294669
Impact: The issue has been mitigated and customers are now able to use Payment services as normal. During time of impact certain merchants may have received an error message when attempting to process transactions.
Reported Start Time: 13:00 GMT on 15 December 2025
Reported End Time: 21:00 GMT on 15 December 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795 / INC23294669
Update
The issue impacting the Payment Gateway Processor has been mitigated and was isolated to a single processor. We’re continuing to investigate the cause details and have reached out to the processor for additional details. Monitoring remains in place to ensure the issue is fully resolved.
Impact: The issue has been mitigated and customers are now able to use Payment services as normal. During time of impact certain merchants may have received an error message when attempting to process transactions.
Reported Start Time: 13:00 GMT on 15 December 2025
Reported End Time: 21:00 GMT on 15 December 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795/INC23294669
Impact: The issue has been mitigated and customers are now able to use Payment services as normal. During time of impact certain merchants may have received an error message when attempting to process transactions.
Reported Start Time: 13:00 GMT on 15 December 2025
Reported End Time: 21:00 GMT on 15 December 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795/INC23294669
Update
The issue affecting Payment services is mitigated. This was isolated to a single processor. We continue to monitor closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Payment services as normal. During time of impact certain merchants may have received an error message when attempting to process transactions.
Reported Start Time: 13:00 GMT on 15 December 2025
Reported End Time: 21:00 GMT on 15 December 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795/INC23294669
Impact: The issue has been mitigated and customers are now able to use Payment services as normal. During time of impact certain merchants may have received an error message when attempting to process transactions.
Reported Start Time: 13:00 GMT on 15 December 2025
Reported End Time: 21:00 GMT on 15 December 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795/INC23294669
Monitoring
The issue affecting Payment services is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Payment services as normal.
Reported Start Time: 13:00 GMT on 15 December 2025
Reported End Time: 21:00 GMT on 15 December 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795/INC23294669
Impact: The issue has been mitigated and customers are now able to use Payment services as normal.
Reported Start Time: 13:00 GMT on 15 December 2025
Reported End Time: 21:00 GMT on 15 December 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795/INC23294669
Investigating
Cybersource is aware of an issue that is currently affecting Payment Processing services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 13:00 GMT on 15 December 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 13:00 GMT on 15 December 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23293795
This incident affected: Payment Gateway Processing (TSYS Acquiring Solutions).