Multiple Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting Gateways and Decision Manager has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 12:01 GMT on 07/23/2025
Reported End Time: 12:06 GMT on 07/23/2025
Impact: Customers are now able to use Gateways and Decision Manager services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21403007
Reported Start Time: 12:01 GMT on 07/23/2025
Reported End Time: 12:06 GMT on 07/23/2025
Impact: Customers are now able to use Gateways and Decision Manager services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21403007
Update
Updating components that are impacted as well.
The issue has been mitigated, and customers are now able to use the Cybersource services as expected.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
The issue has been mitigated, and customers are now able to use the Cybersource services as expected.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Monitoring
Cybersource is aware of an issue that affected multiple gateways' transaction processing.
The issue has been mitigated, and customers are now able to use the Cybersource services as expected.
We are investigating the cause of the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 12:01 GMT on 07/23/2025
Next Update: When status changes
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21403007
The issue has been mitigated, and customers are now able to use the Cybersource services as expected.
We are investigating the cause of the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 12:01 GMT on 07/23/2025
Next Update: When status changes
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21403007
This incident affected: Payment Gateway Processing (Ahli United Bank in Bahrain, AIB Merchant Services (AIBMS), American Express Direct, Bambora (Payworks), Bank of America Merchant Services on OmniPay Direct, Barclaycard HISO (Payworks), Barclays Merchant Services, Barclays Merchant Services (HISO), Cardnet International on OmniPay Direct, Chase Paymentech Solutions, China UnionPay, Cielo, Citibank India, Comercio Latino, Concardis (Payworks), Credit Mutuel-CIC, Cybersource Latin American Processing, eCheck/ACH, Elavon, Elavon Americas, Elavon (Payworks), FDC Compass, FDC Germany, FDC Nashville Global, FDI Australia, FDMS Nashville, FDMS South, First Data Merchant Solutions(Europe) on OmniPay Direct, French Gateways, Getneton Software Express, Global Payments Greenhouse South Authorization Platform, Global Payments International Acquiring on OmniPay Direct, Global Payments North America (GPN), Global Payments Omnipay (Payworks), Global Payments UCP (Payworks), HBoS, RuPay, HSBC, Ingenico ePayments, JCN Gateway, Lloyds-OmniPay, LloydsTSB Cardnet, Lynk, Moneris, PayEase China, Prosa, RBS WorldPay Atlanta, Rede, Saudi Payments, Six, Software Express (Getnet), Streamline, TeleCheck, TSYS Acquiring Solutions, UATP, Vero, Visa Platform Connect (VPC) Gateways, Worldpay VAP), Risk (Decision Manager (DM)), and Payment Services (Payment Services).