Account Updater REST API Response URL Links Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting the functionality of Account Updater REST API has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 25 June 2025
Reported End Time: 27 June 2025 at 20:34 GMT
Impact: Customers are now able to use the Account Updater REST API as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21165826
Reported Start Time: 25 June 2025
Reported End Time: 27 June 2025 at 20:34 GMT
Impact: Customers are now able to use the Account Updater REST API as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21165826
Update
Cybersource is aware of an issue that is currently affecting the functionality of Account Updater REST API.
We appreciate your patience as we continue working urgently to resolve the issue.
Impact: Some merchants using the returned link for follow-on task for REST Account Updater may receive an error.
Reported Start Time:25 June 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32958
We appreciate your patience as we continue working urgently to resolve the issue.
Impact: Some merchants using the returned link for follow-on task for REST Account Updater may receive an error.
Reported Start Time:25 June 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32958
Investigating
Cybersource is aware of an issue that is currently affecting the functionality of Account Updater REST API.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants using the returned link for follow-on task for REST Account Updater may receive an error.
Reported Start Time:25 June 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32958
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants using the returned link for follow-on task for REST Account Updater may receive an error.
Reported Start Time:25 June 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32958
This incident affected: Payment Services (Account Updater).