EBC Meta Key Display Issue
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link
Resolved
The issue affecting Key Management UI within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: TBD
Reported End Time: 13 April 2026 at 15:09 GMT
Impact: Merchants affected by this display issue may have inadvertently removed existing MID associations when updating their Meta Key configuration. This issue has been resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25023383
Reported Start Time: TBD
Reported End Time: 13 April 2026 at 15:09 GMT
Impact: Merchants affected by this display issue may have inadvertently removed existing MID associations when updating their Meta Key configuration. This issue has been resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25023383
Identified
We have identified an issue where some merchants are seeing only the first 25 MIDs associated with a Meta Key linked/enabled in the Key Management UI (User Interface) for editing.
Due to this limitation, when merchants add or modify MIDs during an editing session, only the MIDs linked/enabled to the Meta Key in the UI are preserved upon Save. As a result, any previously linked MIDs that are not enabled, (and therefore unchecked), may be unintentionally removed from the Meta Key.
We appreciate your patience as we work urgently to implement a mitigation.
Impact:
Merchants affected by this display issue may inadvertently remove existing MID associations when updating their Meta Key configuration. Merchant would need to r-add the complete list.
Reported Start Time: TBD
Next Update: As status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
Due to this limitation, when merchants add or modify MIDs during an editing session, only the MIDs linked/enabled to the Meta Key in the UI are preserved upon Save. As a result, any previously linked MIDs that are not enabled, (and therefore unchecked), may be unintentionally removed from the Meta Key.
We appreciate your patience as we work urgently to implement a mitigation.
Impact:
Merchants affected by this display issue may inadvertently remove existing MID associations when updating their Meta Key configuration. Merchant would need to r-add the complete list.
Reported Start Time: TBD
Next Update: As status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
This incident affected: Portals (Portfolio Management - Business Center).