Payer Authentication OTP issue
Incident
Report for Cybersource
Resolved
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 22:07 GMT on 17 Sept 2024
Reported End Time: 00:16 GMT on 18 Sept 2024
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC19095335
Reported Start Time: 22:07 GMT on 17 Sept 2024
Reported End Time: 00:16 GMT on 18 Sept 2024
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC19095335
Monitoring
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: Payer Authentication customers may not receive or experience a delay when receiving the one-time password (OTP). This may result in delay or incompletion of Payer Authentication transactions.
Reported Start Time: 22:07 GMT on 17 Sept 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19095335
Impact: Payer Authentication customers may not receive or experience a delay when receiving the one-time password (OTP). This may result in delay or incompletion of Payer Authentication transactions.
Reported Start Time: 22:07 GMT on 17 Sept 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19095335
Identified
We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Payer Authentication customers may not receive or experience a delay when receiving the one-time password (OTP). This may result in delay or incompletion of Payer Authentication transactions.
Reported Start Time: 22:07 on 17 Sept 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19095335
Impact: Payer Authentication customers may not receive or experience a delay when receiving the one-time password (OTP). This may result in delay or incompletion of Payer Authentication transactions.
Reported Start Time: 22:07 on 17 Sept 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19095335
Investigating
Cybersource is aware of an intermittent issue that is currently affecting the Payer Authentication Service
We are investigating the cause and working urgently to resolve the issue.
Impact: Payer Authentication customers may not receive or experience a delay when receiving the one-time password (OTP). This may result in delay or incompletion of Payer Authentication transactions.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19095335
We are investigating the cause and working urgently to resolve the issue.
Impact: Payer Authentication customers may not receive or experience a delay when receiving the one-time password (OTP). This may result in delay or incompletion of Payer Authentication transactions.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19095335
This incident affected: Risk (Payer Authentication Processing).