Payer Authentication Issue
Incident
Report for Cybersource
Resolved
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 18:21 GMT, 6 April 2026
Reported End Time: 05:32 GMT, 7 April 2026
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24923854
Reported Start Time: 18:21 GMT, 6 April 2026
Reported End Time: 05:32 GMT, 7 April 2026
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24923854
Monitoring
Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 18:21 GMT, 6 April 2026
Reported End Time: 05:32 GMT, 7 April 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24923854
Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 18:21 GMT, 6 April 2026
Reported End Time: 05:32 GMT, 7 April 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24923854
This incident affected: Risk (Payer Authentication Processing).