Enterprise Business Center Follow On Credit Disruption for Custom Roles
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:16 April 2025 at 22:00 GMT
Reported End Time:17 April 2025 at 20:45 GMT
Impact: Customers using custom roles are now able to use follow-on credits in the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536687
Reported Start Time:16 April 2025 at 22:00 GMT
Reported End Time:17 April 2025 at 20:45 GMT
Impact: Customers using custom roles are now able to use follow-on credits in the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536687
Update
We continue to actively work on the issue affecting the Business Center. We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution.
Reported Start Time: 17 April 2025
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536687
Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution.
Reported Start Time: 17 April 2025
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536687
Update
We continue to work on the issue affecting the Business Center and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution.
Reported Start Time: 17 April 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536687
Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution.
Reported Start Time: 17 April 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536687
Identified
Cybersource is aware of an issue that is currently affecting the Business Center.
We have identified the issue causing impact and working urgently to roll back the change.
Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution.
Reported Start Time: 17 April 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536687
We have identified the issue causing impact and working urgently to roll back the change.
Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution.
Reported Start Time: 17 April 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536687
This incident affected: Payment Gateway Processing (Ahli United Bank in Bahrain, AIB Merchant Services (AIBMS), American Express Direct, Bambora (Payworks), Bank of America Merchant Services on OmniPay Direct, Barclaycard HISO (Payworks), Barclays Merchant Services, Barclays Merchant Services (HISO), Cardnet International on OmniPay Direct, Chase Paymentech Solutions, China UnionPay, Cielo, Citibank India, Comercio Latino, Concardis (Payworks), Credit Mutuel-CIC, Cybersource Latin American Processing, eCheck/ACH, Elavon, Elavon Americas, Elavon (Payworks), FDC Compass, FDC Germany, FDC Nashville Global, FDI Australia, FDMS Nashville, FDMS South, First Data Merchant Solutions(Europe) on OmniPay Direct, French Gateways, Getneton Software Express, Global Payments Greenhouse South Authorization Platform, Global Payments International Acquiring on OmniPay Direct, Global Payments North America (GPN), Global Payments Omnipay (Payworks), Global Payments UCP (Payworks), HBoS, RuPay, HSBC, Ingenico ePayments, JCN Gateway, Lloyds-OmniPay, LloydsTSB Cardnet, Lynk, Moneris, PayEase China, Prosa, RBS WorldPay Atlanta, Rede, Saudi Payments, Six, Software Express (Getnet), Streamline, TeleCheck, TSYS Acquiring Solutions, UATP, Vero, Visa Platform Connect (VPC) Gateways, Worldpay VAP).