Virtual Terminal Service Disruption in Testing Environment
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:
Resolved
The issue affecting the Virtual Terminal in our Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:20 November 2025
Reported End Time:16:33 GMT 20 November 2025
Impact: Customers are now able to use the Virtual Terminal in our Testing Environment as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC23000818
Reported Start Time:20 November 2025
Reported End Time:16:33 GMT 20 November 2025
Impact: Customers are now able to use the Virtual Terminal in our Testing Environment as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC23000818
Monitoring
We have implemented a fix and we are monitoring closely to ensure the issue is resolved.
Impact:The issue has been mitigated, and customers are now able to use the Virtual Terminal or Virtual Terminal Setting in the Testing Environment as expected.
Reported Start Time:20 November 2025
Reported End Time:16:33 GMT 20 November 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC23000818
Impact:The issue has been mitigated, and customers are now able to use the Virtual Terminal or Virtual Terminal Setting in the Testing Environment as expected.
Reported Start Time:20 November 2025
Reported End Time:16:33 GMT 20 November 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC23000818
Identified
We have identified the issue affecting the Virtual Terminal in our Testing Environment and we appreciate your patience as we work urgently to implement a mitigation.
Impact: -Merchants will receive a red banner error when attempting to load Virtual Terminal or Virtual Terminal Setting in the Testing Environment.
Reported Start Time:20 November 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:EPS-35140
Impact: -Merchants will receive a red banner error when attempting to load Virtual Terminal or Virtual Terminal Setting in the Testing Environment.
Reported Start Time:20 November 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:EPS-35140
Investigating
Cybersource is aware of an issue that is currently affecting Virtual Terminal in our Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact:
-Merchants will receive a red banner error when attempting to load Virtual Terminal or Virtual Terminal Setting in the Testing Environment.
Reported Start Time:20 November 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #:EPS-35140
We are investigating the cause and working urgently to resolve the issue.
Impact:
-Merchants will receive a red banner error when attempting to load Virtual Terminal or Virtual Terminal Setting in the Testing Environment.
Reported Start Time:20 November 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #:EPS-35140
This incident affected: Sandbox/Testing Environment (Portals).