Elavon (Payworks) Settlement/Batching Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link
Resolved
The issue affecting settlement/batching for Elavon (Payworks) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 23 October 2024 00:20 GMT
Reported End Time: 23 October 2024 13:58 GMT
Impact: Customers are now able to use Elavon (Payworks) services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19325052
Reported Start Time: 23 October 2024 00:20 GMT
Reported End Time: 23 October 2024 13:58 GMT
Impact: Customers are now able to use Elavon (Payworks) services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19325052
Monitoring
The issue affecting settlement/batching for Elavon (Payworks) is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue impacting settlement funding has been mitigated.
Reported Start Time: 23 October 2024 00:20 GMT
Reported End Time: 23 October 2024 13:58 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Impact: The issue impacting settlement funding has been mitigated.
Reported Start Time: 23 October 2024 00:20 GMT
Reported End Time: 23 October 2024 13:58 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Update
Cybersource continue to investigate the issue that is currently affecting settlement/batching for Elavon (Payworks)
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: 23 October 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: 23 October 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Investigating
Cybersource is aware of an issue that is currently affecting settlement/batching for Elavon (Payworks)
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: 23 October 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: 23 October 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
This incident affected: Payment Gateway Processing (Elavon (Payworks)).