Decision Manager Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center
login credentials at the following link. Post Incident Report
Resolved
The issue affecting the Decision Manager Velocity Morphing Count Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 29 June 2026, 07:31 GMT
Reported End Time: 29 June 2026, 16:47 GMT
Impact: Customers are now able to use the Decision Manager Velocity Morphing Count Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC26262074
Reported Start Time: 29 June 2026, 07:31 GMT
Reported End Time: 29 June 2026, 16:47 GMT
Impact: Customers are now able to use the Decision Manager Velocity Morphing Count Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC26262074
Monitoring
The issue affecting the Decision Manager Velocity Morphing Count is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated but Decision Manager Rules based on morphing counts may not have correctly been evaluated during the impacted timeframe.
Reported Start Time: 29 June 2026, 13:00 GMT
Reported Mitigated Time: 29 June 2026, 16:00 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC26262074
Impact: The issue has been mitigated but Decision Manager Rules based on morphing counts may not have correctly been evaluated during the impacted timeframe.
Reported Start Time: 29 June 2026, 13:00 GMT
Reported Mitigated Time: 29 June 2026, 16:00 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC26262074
This incident affected: Risk (Decision Manager (DM)).