REST API HTTP 500 Errors - Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link
Resolved
The issue affecting the REST API Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 08:00 GMT on 6 February 2025
Reported End Time: 23:06 GMT ON 6 February 2025
Impact: Customers are now able to use the REST API Services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19947430
Reported Start Time: 08:00 GMT on 6 February 2025
Reported End Time: 23:06 GMT ON 6 February 2025
Impact: Customers are now able to use the REST API Services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19947430
Update
We continue to work towards mitigating the issue affecting the REST API Services and we appreciate your patience.
Impact: REST API calls may be failing for merchants
Reported Start Time: 08:00 GMT on 6 February 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19947430
Impact: REST API calls may be failing for merchants
Reported Start Time: 08:00 GMT on 6 February 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19947430
Identified
We have identified the issue affecting the REST API Services and we appreciate your patience as we work urgently to implement a mitigation.
Impact: REST API calls may be failing for merchants
Reported Start Time: 08:00 GMT on 6 February 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19947430
Impact: REST API calls may be failing for merchants
Reported Start Time: 08:00 GMT on 6 February 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19947430
Investigating
Cybersource is aware of an issue that is currently affecting the REST API Services. Merchants processing REST API calls may receive HTTP 500 errors.
We are investigating the cause and working urgently to resolve the issue.
Impact: REST API calls may be failing for merchants.
Reported Start Time: 08:00 GMT on 6 February 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19947430
We are investigating the cause and working urgently to resolve the issue.
Impact: REST API calls may be failing for merchants.
Reported Start Time: 08:00 GMT on 6 February 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19947430
This incident affected: API Connection/Endpoints (Rest API).