Business Center - Virtual Terminal - One Time Payment Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting the Business Center - Virtual Terminal (VT) - One Time Payment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Start Time: 18:28 GMT on 5 June 2025
End Time: 01:59 GMT on 6 June 2025
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32724
Start Time: 18:28 GMT on 5 June 2025
End Time: 01:59 GMT on 6 June 2025
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32724
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Start Time: 18:28 GMT on 5 June 2025
End Time: 01:59 GMT on 6 June 2025
Impact: The issue has been mitigated and customers are now able to use the Business Center - Virtual Terminal (VT)- One Time Payment - as expected.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32724
Start Time: 18:28 GMT on 5 June 2025
End Time: 01:59 GMT on 6 June 2025
Impact: The issue has been mitigated and customers are now able to use the Business Center - Virtual Terminal (VT)- One Time Payment - as expected.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32724
Identified
We have identified the issue affecting the Business Center Virtual Terminal (VT) - One Time Payment (OTP) and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchant may be unable to process One Time Payment via Virtual Terminal in Business Center. Users may notice Blank screen or Red Banner error while navigating to Virtual Terminal (VT)- One Time Payment (OTP).
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32724
Impact: Merchant may be unable to process One Time Payment via Virtual Terminal in Business Center. Users may notice Blank screen or Red Banner error while navigating to Virtual Terminal (VT)- One Time Payment (OTP).
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32724
Investigating
Cybersource is aware of an issue that is currently affecting the Business Center Virtual Terminal (VT) - One Time Payment (OTP).
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchant may be unable to process One Time Payment via Virtual Terminal in Business Center. Users may notice Blank screen or Red Banner error while navigating to Virtual Terminal (VT)- One Time Payment (OTP).
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32724
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchant may be unable to process One Time Payment via Virtual Terminal in Business Center. Users may notice Blank screen or Red Banner error while navigating to Virtual Terminal (VT)- One Time Payment (OTP).
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32724
This incident affected: Portals (Virtual Terminal - Business Center).