Business Center – Intermittent Latency
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 25 August 2024
Reported End Time: 13:34 GMT 25 August 2024
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-29134
Reported Start Time: 25 August 2024
Reported End Time: 13:34 GMT 25 August 2024
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-29134
Update
We continue to investigate the issue affecting the intermittent latency of the Business Center and we appreciate your patience as we work urgently to implement a mitigation.
Impact: This may impact merchants during transaction searching, reporting, orders reviews and new service enablement.
Reported Start Time: 26 August 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-29134
Impact: This may impact merchants during transaction searching, reporting, orders reviews and new service enablement.
Reported Start Time: 26 August 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-29134
Investigating
Cybersource is aware of intermittent latency with the Business Center. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
Impact: This may impact merchants during transaction searching, reporting, orders reviews and new service enablement.
Reported Start Time: 26 August 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-29134
Impact: This may impact merchants during transaction searching, reporting, orders reviews and new service enablement.
Reported Start Time: 26 August 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-29134
This incident affected: Portals (Case Management Search - Business Center, Portfolio Management - Business Center, Reports - Business Center, Transaction Search - Business Center).