Concardis (Payworks) Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting Concardis (Payworks) transaction processing has now been fully resolved.
Reported Start Time:12 September 2024 04:35 GMT
Reported End Time: 12 September 2024 09:02 GMT
Impact: Customers are now able to use Concardis (Payworks) services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Reported Start Time:12 September 2024 04:35 GMT
Reported End Time: 12 September 2024 09:02 GMT
Impact: Customers are now able to use Concardis (Payworks) services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks)services as expected.
Reported Start Time: 12 September 20204 04:35 GMT
Reported End Time: 12 September 20204 11:30 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks)services as expected.
Reported Start Time: 12 September 20204 04:35 GMT
Reported End Time: 12 September 20204 11:30 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Identified
The issue affecting Concardis (Payworks) services has re surfaced. and we appreciate your patience as we work urgently with our 3rd party to implement a mitigation.
Impact: Users may experience payment processing error messages.
Reported Start Time: 12 September 20204 04:35 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: Users may experience payment processing error messages.
Reported Start Time: 12 September 20204 04:35 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks) and Global Payments services as expected.
Reported Start Time:12 September 2024 04:35 GMT
Reported End Time: 12 September 2024 09:02 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks) and Global Payments services as expected.
Reported Start Time:12 September 2024 04:35 GMT
Reported End Time: 12 September 2024 09:02 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Update
We continue to work with our 3rd party to mitigate the issue affecting Concardis (Payworks) and now Global Payments services. and we appreciate your patience as we work urgently towards resolution.
Impact: Users may experience payment processing error messages.
Reported Start Time: 12 September 20204 04:35 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: Users may experience payment processing error messages.
Reported Start Time: 12 September 20204 04:35 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Update
We have identified the issue affecting Concardis (Payworks) services. and we appreciate your patience as we work urgently with our 3rd party to implement a mitigation.
Impact: Users may experience payment processing error messages.
Reported Start Time: 12 September 20204 04:35 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: Users may experience payment processing error messages.
Reported Start Time: 12 September 20204 04:35 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Investigating
Cybersource is aware of an issue that is currently affecting Concardis (Payworks) transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
This incident affected: Payment Gateway Processing (Concardis (Payworks)).