Vantiv CNP /Worldpay VAP Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting the Vantiv CNP/Worldpay VAP transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 01:01 GMT on 24 June 2025
Reported End Time: 01:55 GMT on 24 June 2025
Impact: Customers are now able to use Vantiv CNP/Worldpay VAP services as expected.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21132435
Reported Start Time: 01:01 GMT on 24 June 2025
Reported End Time: 01:55 GMT on 24 June 2025
Impact: Customers are now able to use Vantiv CNP/Worldpay VAP services as expected.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21132435
Update
The issue has been mitigated and we are monitoring closely to ensure the issue is resolved.
Impact: Customers are now able to use Vantiv CNP/Worldpay VAP services as expected.
Reported Start Time: 01:01 GMT 24 June 2025
Reported End Time: 01:55 GMT 24 June 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21132435
Impact: Customers are now able to use Vantiv CNP/Worldpay VAP services as expected.
Reported Start Time: 01:01 GMT 24 June 2025
Reported End Time: 01:55 GMT 24 June 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21132435
Monitoring
The issue has been mitigated and we are monitoring closely to ensure the issue is resolved.
Impact: Customers are now able to use Vantiv CNP/Worldpay VAP services as expected.
Reported Start Time: 01:01 GMT 24 June 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21132435
Impact: Customers are now able to use Vantiv CNP/Worldpay VAP services as expected.
Reported Start Time: 01:01 GMT 24 June 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21132435
Investigating
Cybersource is aware of an issue that is currently affecting Vantiv CNP/Worldpay VAP transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 24 June 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21132435
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 24 June 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21132435
This incident affected: Payment Gateway Processing (Worldpay VAP).