NA Service Disruption
Incident
Report for Cybersource
Resolved
The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issues within Cybersource were identified as attributable to this incident.
The service has stabilized, and monitoring confirms that normal transaction processing has resumed.
Reported Start Time: 20:00 GMT on June 07, 2026
Reported End Time: 07:00 GMT on June 08, 2026
Impact:
-The issue has been fully mitigated across all processors, and no further latency is observed in transaction processing, including Paymentech.
Next Update: This is the final notification.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
The service has stabilized, and monitoring confirms that normal transaction processing has resumed.
Reported Start Time: 20:00 GMT on June 07, 2026
Reported End Time: 07:00 GMT on June 08, 2026
Impact:
-The issue has been fully mitigated across all processors, and no further latency is observed in transaction processing, including Paymentech.
Next Update: This is the final notification.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
Monitoring
The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issue within Cybersource was identified as attributable to this incident.
We are still monitoring the issue closely to ensure the issue is fully resolved.
Impact: The issue has been mitigated for all processors and there are no further observed latency for transaction processing except for Paymentech.
Reported Start Time: 20:00 GMT on June 07, 2026
Reported End Time: TBD
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
We are still monitoring the issue closely to ensure the issue is fully resolved.
Impact: The issue has been mitigated for all processors and there are no further observed latency for transaction processing except for Paymentech.
Reported Start Time: 20:00 GMT on June 07, 2026
Reported End Time: TBD
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
Update
We have identified the issue affecting the transaction processing for clients/processors in North America.
The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
Identified
We have identified the issue affecting the transaction processing for clients/processors in North America.
The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
Investigating
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38698 & INC25925193
This incident affected: Payment Services (Payment Services).