EBC - Settlement Data - Disruption

Incident Report for Cybersource

Investigating

Cybersource is aware of an issue that is currently affecting Settlement data from EBC in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Some settlement data might be temporarily missing from EBC CAS leading to failures to perform subsequent transactions such as Void or Credits.

Reported Start Time: 25 April 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Posted Apr 25, 2025 - 09:39 UTC
This incident affects: Sandbox/Testing Environment (Portals).