EBC - Settlement Data - Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link
Resolved
The issue affecting Settlement data from EBC in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 25 April 2025
Reported End Time: 28 April 2025
Impact: Users are now able to use the Settlement data from EBC Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:EPS-32120
Reported Start Time: 25 April 2025
Reported End Time: 28 April 2025
Impact: Users are now able to use the Settlement data from EBC Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:EPS-32120
Investigating
Cybersource is aware of an issue that is currently affecting Settlement data from EBC in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some settlement data might be temporarily missing from EBC CAS leading to failures to perform subsequent transactions such as Void or Credits.
Reported Start Time: 25 April 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
We are investigating the cause and working urgently to resolve the issue.
Impact: Some settlement data might be temporarily missing from EBC CAS leading to failures to perform subsequent transactions such as Void or Credits.
Reported Start Time: 25 April 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
This incident affected: Sandbox/Testing Environment (Portals).