API Connection/Endpoint Service Disruption in CAS
Incident
Report for Cybersource
Postmortem
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credentials at the following link Post Incident Report
Resolved
The issue affecting the REST API in the Customer Acceptance System (CAS) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13:52 GMT on 26 August 2025
Reported End Time: 23:40 GMT on 26 August 2025
Impact: Customers are now able to use the REST API Service in the Customer Acceptance System (CAS) as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21728215
Reported Start Time: 13:52 GMT on 26 August 2025
Reported End Time: 23:40 GMT on 26 August 2025
Impact: Customers are now able to use the REST API Service in the Customer Acceptance System (CAS) as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21728215
Monitoring
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to use the REST API Service in CAS as expected.
Reported Start Time: 26 Aug 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21728215
Impact: The issue has been mitigated, and customers are now able to use the REST API Service in CAS as expected.
Reported Start Time: 26 Aug 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21728215
Identified
We have identified the issue affecting the REST API in the Customer Acceptance System (CAS) and we appreciate your patience as we work urgently to implement a mitigation.
This only impacts CAS Testing environment. Production transactions are processing normally.
Impact:Users may be experiencing issues with REST API in CAS. Merchants testing may receive HTTP 502 "System Error" responses until the issue is mitigated.
Reported Start Time: 26 August 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
This only impacts CAS Testing environment. Production transactions are processing normally.
Impact:Users may be experiencing issues with REST API in CAS. Merchants testing may receive HTTP 502 "System Error" responses until the issue is mitigated.
Reported Start Time: 26 August 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Investigating
Cybersource is aware of an issue that is currently affecting the REST API in the Customer Acceptance System (CAS).
We are investigating the cause and working urgently to resolve the issue.
Impact:Users may be experiencing issues with REST API in CAS. Merchants testing may receive HTTP 502 "System Error" responses until the issue is mitigated.
Reported Start Time: 26 August 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact:Users may be experiencing issues with REST API in CAS. Merchants testing may receive HTTP 502 "System Error" responses until the issue is mitigated.
Reported Start Time: 26 August 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
This incident affected: Sandbox/Testing Environment (API Connection/Endpoints).