Alternative Payments Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link Post Incident Report.
Resolved
The issue affecting Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 15:50 GMT 2 December 2024
Reported Start Time: 16:46 GMT 2 December 2024
Impact: Customers are now able to use Alternative Payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19570226
Reported Start Time: 15:50 GMT 2 December 2024
Reported Start Time: 16:46 GMT 2 December 2024
Impact: Customers are now able to use Alternative Payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19570226
Monitoring
An issue what was affecting Alternative Payment calls has been mitigated.
We are monitoring to confirm the issue is resolved.
Impact: Users may have experienced issues when trying to use Alternative Payments. This may have limited payment options, causing an inconvenience to users and in some cases transaction declines.
Reported Start Time: 15:50 GMT 2 December 2024
Reported Start Time: 16:46 GMT 2 December 2024
Next Update: As status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC19570226
We are monitoring to confirm the issue is resolved.
Impact: Users may have experienced issues when trying to use Alternative Payments. This may have limited payment options, causing an inconvenience to users and in some cases transaction declines.
Reported Start Time: 15:50 GMT 2 December 2024
Reported Start Time: 16:46 GMT 2 December 2024
Next Update: As status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC19570226
This incident affected: Payment Services (Alternative Payments).