Flex API Connection Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting the Flex API Connection Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 18:28 GMT on 6 November 2024
Reported End Time: 18:55 GMT on 6 November 2024
Impact: Merchants are now able to use the Flex API Connection Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19424458
Reported Start Time: 18:28 GMT on 6 November 2024
Reported End Time: 18:55 GMT on 6 November 2024
Impact: Merchants are now able to use the Flex API Connection Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19424458
Identified
We have identified the issue affecting the Flex API Connection Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments with the Flex service.
Reported Start Time:18:28 GMT on 6 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19424458
Impact: Clients may be experiencing an increase in transaction failures and delayed payments with the Flex service.
Reported Start Time:18:28 GMT on 6 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19424458
Investigating
Cybersource is aware of an issue that is currently affecting the Flex API Connection Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments with the Flex service.
Reported Start Time: 18:28 GMT on 6 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19424458
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments with the Flex service.
Reported Start Time: 18:28 GMT on 6 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19424458
This incident affected: API Connection/Endpoints (Flex).