EBC - Settlement/Credit Data - Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting Settlement/Credit data from Enterprise Business Center (EBC) in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 17 April 2025
Reported End Time: 24 April 10:26 GMT
Impact: Users are now able to use the Settlement/Credit data from Enterprise Business Center(EBC) Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32120
Reported Start Time: 17 April 2025
Reported End Time: 24 April 10:26 GMT
Impact: Users are now able to use the Settlement/Credit data from Enterprise Business Center(EBC) Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32120
Investigating
Cybersource is aware of an issue that is currently affecting Settlement/Credit data from Enterprise Business Center(EBC) in Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experience issues accessing all the Settlement/Credit data from EBC in the the Sandbox Environment.
Reported Start Time: 17 April 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32120
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experience issues accessing all the Settlement/Credit data from EBC in the the Sandbox Environment.
Reported Start Time: 17 April 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-32120
This incident affected: Sandbox/Testing Environment (Portals).