Alternate Payment Common Transaction Processing (CTP) API Maintenance 27 April - 1 May, 2024
Scheduled Maintenance Report for Cybersource
The scheduled maintenance has been completed.
Posted May 02, 2024 - 05:20 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 27, 2024 - 04:30 UTC
The renewal of our Alternate Payment Common Transaction Processing API is a process that occurs at regular intervals. In this process, Cybersource creates a certificate and provides it to our list of Alternate Payment Partners. The certificate contains a public key in which our partners are required to update on their end. The keys must be updated by all partners that are integrated with our CTP API at a precise time. The certificate renewal date is 27 April 2024 04:30 GMT

Impact: Clients may be impacted if the payment service provider does not update the certificate or may see failures during the certificate update if they do not support multiple certificates. In the event there is an issue arising from the certificate renewal process, a rollback to the previous certificate is always a viable option.

Reported Start Time: 27 April 2024 04:30 GMT

Next Update: At conclusion of the Maintenance Activity.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. If you have a support inquiry on this, please mention CRM incident (#001329438) so that we can associate queries related to this event.

Cybersource Support Center
Posted Apr 25, 2024 - 14:27 UTC
This scheduled maintenance affected: Payment Services (Alternative Payments).