Settlement/Batching Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Visa Access login credentials at the following link
Resolved
The issue affecting settlement/batching for some merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:11 January 2026 14:03 GMT
Reported End Time: 12 January 2026 05:30 GMT
Impact: The issue impacting settlement funding has been fully resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23607721
Reported Start Time:11 January 2026 14:03 GMT
Reported End Time: 12 January 2026 05:30 GMT
Impact: The issue impacting settlement funding has been fully resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23607721
Monitoring
The issue affecting settlement/batching for some merchants has been mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue impacting settlement funding has been mitigated.
Reported Start Time: 11 January 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23607721
Impact: The issue impacting settlement funding has been mitigated.
Reported Start Time: 11 January 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23607721
Identified
Cybersource has identified an issue that affected settlement/batching for some merchants. We are monitoring closely to ensure the issue is mitigated.
Impact: Some customers may have experienced settlement/batching issues.
Reported Start Time: 11 January 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23607721
Impact: Some customers may have experienced settlement/batching issues.
Reported Start Time: 11 January 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23607721
This incident affected: Settlement/Batching (Visa Platform Connect (VPC) Gateways).