Transaction processing Disruption for Bambora
Incident
Report for Cybersource
Resolved
The issue affecting Bambora has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Impact: The issue is fully resolved and customers are now able to use Bambora services as expected.
Reported Start Time: 23:16 GMT on 19 October 2024.
Reported End Time: 23:57 GMT on 19 October 2024.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: The issue is fully resolved and customers are now able to use Bambora services as expected.
Reported Start Time: 23:16 GMT on 19 October 2024.
Reported End Time: 23:57 GMT on 19 October 2024.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Monitoring
The impact has stopped, and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Bambora services as expected.
Reported Start Time: 23:16 GMT on 19 October 2024.
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: The issue has been mitigated and customers are now able to use Bambora services as expected.
Reported Start Time: 23:16 GMT on 19 October 2024.
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Investigating
Cybersource is aware of an issue that is currently affecting Bambora transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 23:16 GMT on 19 October 2024.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 23:16 GMT on 19 October 2024.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
This incident affected: Payment Gateway Processing (Bambora (Payworks)).