EBC CAS Login issue
Incident
Report for Cybersource
Resolved
The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 15 July 2026, 14:53 GMT
Reported End Time: 15 July 2026, 16:45 GMT
Impact: Users are now able to use the portals as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
Reported Start Time: 15 July 2026, 14:53 GMT
Reported End Time: 15 July 2026, 16:45 GMT
Impact: Users are now able to use the portals as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
Monitoring
The issue affecting portals in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and users are now able to login to EBC CAS as normal.
Reported Start Time: July 15th, 2026 TBD
Reported End Time: July 15th, 2026 TBD
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
Impact: The issue has been mitigated and users are now able to login to EBC CAS as normal.
Reported Start Time: July 15th, 2026 TBD
Reported End Time: July 15th, 2026 TBD
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
Update
Cybersource continues to investigate the issue that is currently affecting portals in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may not be able to login to EBC CAS.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may not be able to login to EBC CAS.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
Investigating
Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may not be able to login to EBC CAS.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may not be able to login to EBC CAS.
Reported Start Time: TBD
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26439026
This incident affected: Sandbox/Testing Environment (Portals).